Intelligent Call Management.
Smarter Appointments.
Better Patient Experience.
A healthcare-focused Telecalling & Appointment Management System designed to help hospitals, diagnostic centres and healthcare organizations efficiently manage high volumes of patient calls, appointment enquiries and follow-ups from a single centralized platform.
From Incoming Call to Confirmed Appointment
The system connects the entire patient calling journey, making the appointment process faster
more organized and fully trackable
-
Patient Call
Patient calls the hospital or diagnostic centre
-
IVR
Call is routed through IVR menu
-
Agent
Call reaches the appropriate agent
-
Patient Identification
Caller is identified and patient details are fetched
-
Appointment
Appointment is booked or updated
-
HIMS
Data is synced with HIMS
-
Call Record & Follow-up
Call is logged and follow-up is scheduled
Key Features
Everything you need to manage patient call and appointments - in one platform.
Centralized Call Management
Manage incoming and outgoing patient calls through a centralized telecalling platform.
- PRI/SIP-based telephony integration
- IVR-based call handling
- Call queues
- Agent extensions
- Intelligent call routing
- Round-robin agent allocation
- Call transfer and escalation
- Call hold and forwarding
- Call recording
- Call Detail Records (CDR)
Multi-Agent Telecalling Operations
Designed to support a structured healthcare telecalling team.
- Logged-in agents
- Available / busy agents
- Calls received
- Calls answered
- Calls missed
- Calls transferred
- Average handling time
- Agent-wise performance
- Appointment conversions
Appointment Management
Give telecalling agents a single interface to manage patient appointments.
- Search for existing patients
- Create new patient appointments
- Check appointment availability
- Book appointments
- Reschedule appointments
- Cancel appointments
- Record patient requirements
- Add call remarks
- Capture follow-up information
HIMS Integration
Integrate directly with the hospital's Hospital Information Management System (HIMS).
- Search patient information
- Identify existing patients
- Access relevant appointment information
- Create or update appointments
- Send appointment information to HIMS
- Record telecalling activity
- Maintain a connected patient interaction history
Caller Identification
Identify existing patients from registered numbers and show relavant information
- Instant caller ID
- Patient History
- Previous appointments
- Special requirements
Missed Call Management
Identify and follow up on unanswered calls.
- Missed calls
- Callback status
- Follow-up actions
- Agent responsible
- Patient response
Intelligent Call Routing
Calls can be distributed automatically according to configured routing rules.
- Incoming Call → IVR → Appointment Queue → Available Agent
- Callback status
- Follow-up actions
- Agent responsible
- Patient response
Dashboard & Analytics
Get a complete view of telecalling performance
- Total call data
- Report by date, agent, extension etc.
- Measurable operational function.
Call Recording & History
With appropriate telephony configuration, calls can be recorded and linked with call records.
- Call date and time
- Caller number
- Agent/Extension
- Call duration
- Call status
- Call recording
Designed for Healthcare
Unlike generic CRM-based call-centre applications, the platform is designed around the workflow of healthcare organizations.
Hospital Appointment Desk
Diagnostic Centre Appointment
Doctor Appointment Enquiries
Health Check-up Packages
Radiology & Pathology Enquiries
Patient Follow-up Calls
Missed Call Follow-up
Appointment Rescheduling
Department Enquiries
AI-Ready Telecalling
An AI agent can operate as an additional virtual telecaller, receiving calls through the same telephony infrastructure and handling defined appointment-related workflows.
Potential AI capabilities include:
- Automated call answering
- Natural-language conversation
- Appointment enquiries
- Appointment booking workflows
- Patient information collection
- Call classification
- Follow-up calls
- Multilingual conversations
- Call summaries
- Automated escalation to human agents